Customer Support and FAQs | The Bradford Exchange Online

Customer Support and FAQ's

Frequently Asked Questions

Start here to find answers to your questions. Learn everything you might want to know about The Bradford Exchange Online; our ordering, shipping and billing procedures; our outstanding guarantees, how to care for your collectibles, and much more!

Billing Information

When is my credit card charged?
About installment payment plans
About installment payments for collections ordered by subscription
When is sales tax charged?
Billing for collections ordered by subscription
Important debit card information
How to check status of your payment

Shipping Information

Shipping methods
Shipping for collections
Shipment status

Returning an Item

About returns or exchanges for all items except stationery
Broken items
Duplicate orders
Check status of returned items
About returns and exchanges for stationery items
Stationery printing error
Stationery wrong design

Placing an Order

Ordering items not on our Web site
Ordering just one issue in a collection
Placing international orders
Our money-back guarantee

About Collectibles

Caring for your collectibles
About limited editions
What is artist's resin?
What is California Prop 65?

About Collections and Subscription Plans

What is a subscription plan?
Benefits of a subscription plan
Shipping your collection
Billing for your collection
Seeing what's coming in a subscription plan
Collection guarantee
Length of village and train subscription plans
Village accessories
Important debit card information

About Brands and Items Offered by The Bradford Exchange Online

What other brands can I expect to find on this site?
What happened to Collectibles Today brands I don't see on this site?
Will those brands still be covered by the original guarantee?

by Collectibles Today®

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