Customer Support: Placing an Order
Q: Ordering items not on our Web site

A: Items that are not available on our Web site may be ordered by e-mail, by ground mail or by phone. You may reach our Customer Service department toll free at 1-866-907-3607. A representative will gladly take your order. For your protection, do not include your credit card number if you are initiating a product order by e-mail.

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Q: Can I order just one issue in a collection?

A: Yes, you may order just one issue from most of our collections by calling 1-866-907-3607. A representative will gladly take your order.

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Q: Placing international orders

A: This site services the United States, its territories, and US Military addresses.

For all other orders, please go to our International Information page for global ordering alternatives.

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Q: Our guarantee policy

A: Our guarantee is the best in the business: up to 365 days on select items! If for any reason you do not wish to keep any item ordered from us, we guarantee that you may return it to us for a full refund. If you use the Return Postage Label we provide to you in the original packaging of each product, even your return postage will be free.

Click here to see the specific guarantee period for items we offer.

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Q: How to upload photos later

A: If you have already completed your order for a personalized canvas print, but have not yet provided us with a photo, you may upload it to us here.

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Q: How to mail in photos

A: If you have already completed your order for a personalized canvas print, but have not yet provided us with a photo, you may download our mail-in photo form here.

After completing the form, please return it via U.S. mail, along with a 4" x 6" print or CD with a digital photo file, to the following address:
P.O. Box 806
Morton Grove, IL 60053-9957

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Q: How long will my order remain active without a photo?

A: We will keep your order active for up to 60 days without a photo, but we encourage you to send us your photo as soon as it is available.

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Q: What photo file formats can be uploaded?

A: We are able to support both .jpg and .png file formats.

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Q: What size should my photo be?

A: The ideal size for your uploaded photo is 1800 x 1350 pixels.

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Q: Is there a file max for my uploaded photo?

A: Your uploaded photo file should not exceed 25 MB.

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by Collectibles Today®
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