Customer Support: Returning an Item
Q: About returns and exchanges for all items except stationery

A: To return an item for an exchange or refund, it must be returned within the specified warranty period.

All items should be returned in the original package.

If the original package is not available, we encourage you to pack the items securely.

If the package is unopened, you may write Refuse/Return to Sender on the outside of the package and place the return in any U.S. Postal Service mailbox.

When we receive your return we will promptly issue an exchange, replacement, or refund via a check or a credit to your original payment method, if a refund is due. Processing rules allow us to issue credit ONLY to the payment method that was originally used for purchase. To issue a credit to another payment method or to refund this payment is prohibited under these rules.

Please click here to request a Return Information Card or Prepaid Return Label.

Please include your Return Information Card inside of the returned package, explaining the reason for the return, as well as your full name and mailing address. All original documents received with your item must also be returned.

All returns will be sent via the U.S. Postal Service to our Returns Center at 854 Golf Lane, Bensenville, IL 60105.

Please note: We DO NOT reimburse for return shipping expenses for items returned by methods other than the use of our Prepaid Return Label.

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Q: Broken items

A: If you received a broken or damaged item, the entire contents of that particular shipment must be returned for a replacement within the specified warranty period using our Return Information Card (see related information above). All items should be returned in the original package.

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Q: Duplicate orders

A: If you receive a duplicate order, please return the duplicate to us using our Return Information Card (see related information above).

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Q: Check status of returned items

A: You can check the status of your return online 24 hours a day, 7 days a week, for any item ordered via the Internet, phone or mail from The Bradford Exchange Online. Just click here.

Orders and returns sent using our Return Information Card can take from 10 to 15 business days for transit and processing before they appear online.

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Q: About returns and exchanges of stationery items

A: The procedures for returning or exchanging Stationery items are different from the procedures for other Bradford Exchange items. For personalized stationery, we cannot accept returns based on customer input errors (such as typographical errors or layout errors). In the case of other errors or misprints, please follow the procedures below and contact us within the 45-day warranty period for stationery. We reserve the right to reject any personalized stationery returns that do not meet these conditions.

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Q: Stationery printing error

A: If the personalization printing error is of our origin, then we will gladly replace your stationery at no charge with the correct personalization. If you notice a printing error, please call Customer Service at 1-800-323-5577.

Customer Service Hours:
Monday - Friday
7:00 AM to 8:00 PM CT

Saturday - Sunday
7:00 AM to 4:00 PM CT

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Q: Stationery wrong design

A: If the design printing error is of our origin, then we will gladly replace your stationery at no charge with the correct design. Please feel free to use the stationery you have until your new items arrive. If you receive the wrong stationery design, please call Customer Service at 1-800-323-5577.

Customer Service Hours:
Monday - Friday
7:00 AM to 8:00 PM CT

Saturday - Sunday
7:00 AM to 4:00 PM CT

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by Collectibles Today®
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