The Bradford Exchange
Customer Support: Billing & Tax Information
- E-mail us with questions about:
- Your Comments or Suggestions
- Your Order or Return
- General Information
- Technical Issues
- Payment Status
- When are charges deducted from my payment method?
- About installment payment plans
- About installment plans for collections ordered by subscription
- When is sales tax charged?
- Do I have to pay use tax?
- Notice for Alabama customers — Simplified Sellers Use Tax Information
- Billing for collections ordered by subscription
- Important debit card information
- How to check status of your payment
A: Charges are not deducted from your chosen payment method until your item is selected for shipment from our warehouse. When paying in installments (available only for select items), subsequent installments will be deducted from the same payment method about every month until payments are complete. We accept VISA, MasterCard, Discover and PayPal for payments of your online order.Top of Page
A: Installments are the affordable way to shop because they spread the total cost of an item over several months. When installments are available, the number of installments and price per installment will appear on the item detail page. (Note: not all items are available for installment payments.)
Your installment charges are deducted monthly from the payment method that was authorized at checkout. We do not charge interest on installment plans. Your first installment will be deducted when your item is selected for shipping from our warehouse.
For example, if you purchase an item that costs US $79.95 through the Installment Plan, you then have the option to pay for that item in four separate installments of US $19.99 each.* Your installment charges are deducted monthly, from the payment method that was authorized at checkout. Your item will be shipped to you once your first installment is paid in full.
*Plus Shipping and Service and any applicable taxTop of Page
A: Installments are the affordable way to purchase a collection. Your installment charges are deducted about monthly, from the payment method that was authorized at checkout. We do not charge interest on installment plans. Your first installment will be deducted when your first item is selected for shipping from our warehouse.
If you buy a collection via Subscription Plan on the Installment Payment Plan, the next issue in the collection will be shipped after all installments for the previous issue are paid in full. This makes collecting both convenient and affordable. After choosing the payment method for the first issue, charges for all subsequent issues in your collection will be deducted from the same payment method. This holds true when purchasing a collection via phone, mail or online.Top of Page
A: Due to a 2018 U.S. Supreme Court decision, we collect tax for all states that have sales tax. The tax calculated during checkout is an estimate and may vary when your order is processed. Please note that all companies that sell over the web are similarly required to collect sales tax. If they do not, customers will likely have an obligation to pay the tax to the state themselves. Details on tax reporting can be found on the websites of your respective taxing authorities. We value you as a customer and truly hope that our following the law and collecting sales tax does not affect your loyalty to us.
For customers where sales tax was not collected on your order, read information regarding sales tax you may owe directly to your state.Top of Page
A: For important information regarding sales tax you may owe directly to your state, click here.Top of Page
A: The State of Alabama simplified seller use tax program (SSUT) allows eligible sellers to collect, report and remit a flat eight percent (8%) sellers use tax on all sales made into Alabama. On sales delivered into Alabama, we collect simplified sellers use tax (SSUT), and the tax will be remitted on customers’ behalf to the Alabama Department of Revenue. The Bradford Exchange, Ltd. program account number is SSU-R010273361Top of Page
A: After choosing the payment method for the first issue in a collection, the charges for all subsequent issues in your collection will be deducted from the same payment method. This holds true when purchasing a collection via phone, mail or online.
NOTE: PayPal is available for online orders only.
If you have ordered one or more collections and are a member of The Bradford Exchange Rewards program, the total amount you will be billed monthly may vary. This is dependent on when each issue in your collection(s) ships because collections are billed on shipment. Some months may only have The Bradford Exchange Rewards payment, while other months may have The Bradford Exchange Rewards payment and a collection item(s) payment.Top of Page
A: If you are using a debit card to make payments on a collection purchased with our Subscription Plan, please be aware that issues in a collection may be shipped and billed to you more often than just once a month.
This could cause an overdraft on some accounts. To avoid this, please make arrangements to avoid any overdrafts. We're sorry, but we cannot be responsible for any overdraft charges should this occur.Top of Page
A: You can check the status of your payment online 24 hours a day, 7 days a week, for any item ordered online, by phone or by mail from The Bradford Exchange. Just click here.Top of Page