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The Bradford Exchange
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Customer Support
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Placing an Order
Customer Support: Placing an Order
Quick Links
- E-mail us with questions about:
- Billing
- Your Comments or Suggestions
- Your Order or Return
- General Information
- Technical Issues
- Payment Status
- Ordering items not on our Web site
- Ordering just one issue in a collection
- Placing international orders
- Our money-back guarantee
- How to upload photos later
- How to mail in photos
- How long will my order remain active without a photo?
- What photo file formats can be uploaded?
- What size should my photo be?
- Is there a file max for my uploaded photo?
A: Items that are not available on our Web site may be ordered by e-mail, by ground mail or by phone. You may reach our Customer Service department toll free at 1-866-503-9057. A representative will gladly take your order. For your protection, do not include your credit card number if you are initiating a product order by e-mail.
Top of PageA: Yes, you may order just one issue from most of our collections by calling 1-866-503-9057. A representative will gladly take your order.
Top of PageA: This site services the United States, its territories, and US Military addresses.
For all other orders, please go to our International Information page for global ordering alternatives.
Top of PageA: Our guarantee is the best in the business: up to 365 days on select items! If for any reason you do not wish to keep any item ordered from us, we guarantee that you may return it to us for a full refund. If you use the Return Postage Label we provide to you in the original packaging of each product, even your return postage will be free.
Click here to see the specific guarantee period for items we offer.
Top of PageA: If you have already completed your order for a personalized canvas print, but have not yet provided us with a photo, you may upload it to us here.
Top of PageA: If you have already completed your order for a personalized canvas print, but have not yet provided us with a photo, you may download our mail-in photo form here.
After completing the form, please return it via U.S. mail, along with a 4" x 6" print or CD with a digital photo file, to the following address:
P.O. Box 806
Morton Grove, IL 60053-9957
A: We will keep your order active for up to 60 days without a photo, but we encourage you to send us your photo as soon as it is available.
Top of PageA: We are able to support both .jpg and .png file formats.
Top of PageA: The ideal size for your uploaded photo is 1800 x 1350 pixels.
Top of PageA: Your uploaded photo file should not exceed 25 MB.
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